Frequently Asked Questions
How long does it take for you to process my order?
ORDERS CALLED IN OR PLACED ONLINE CAN BE READY IN
AS LITTLE AS 5 MINUTES.
I'm looking for a certain product, do you have it?
Almost everything we currently have in stock is listed on our website!
We are updating and adding as quickly as possible as stock arrives daily.
If there is an item that you are looking for, please do not hesitate to call us during business hours Monday to Saturday 10am-6pm and Sunday 12pm-5pm and we will be happy to help you.
Do you offer local delivery or free shipping?
Please click on "Local delivery" in the shipping section to get FREE, same day home delivery for orders of $150 or more (before taxes). Orders must be received by NOON and be within 15kms of our location. Deliveries are made between 1pm to 5pm and an adult MUST be present to receive the package. Sorry NO Sunday or Holiday Deliveries.
Free shipping for online (mail) orders of $300 or more (Not including humidors)! All orders are shipped with adult signature required.
DUE TO CURRENT DELAYS WITH CANADA POST, THAT ARE OUT OF OUR CONTROL, WE CANNOT GUARANTEE SHIPMENT DELIVERY DATES, NOR REFUND SHIPPING COSTS. ALL SALES ARE FINAL.