FAQ


RETURNS

No refunds, 7 day exchange only. All pipes are final sale and cannot be exchanged or returned. All items must be returned with original packaging and receipt.

To complete your return, we require a receipt or proof of purchase. Please contact us before mailing your item back to us. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

SHIPPING
To return your product, you should mail your product to: 1540 Bayview Ave, Toronto ON M4G 3B6, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.